Terms & Conditions of Sale

Last updated June-9-2018.

Our goal is to be as transparent as possible about our sales process. If you have any questions, please contact us.

 


Terms & Conditions of Sale for Customers

 

  1. GENERAL
  • These Terms and Conditions shall supersede all earlier conditions of Future Farm Developments, Inc.
  • These Terms and Conditions shall be interpreted under and governed by the laws of Canada, without giving effect to conflicts of law rules. Headings used in these Terms and Conditions are for convenience of reference only and are not intended to be part of, or to affect the meaning or interpretation of, these Terms and Conditions.

 

  1. DEFINITION AND CONTRACT
  • Future Farm Developments, Inc. is a company based in Vancouver, BC, Canada., with offices in Taiwan and Hong Kong.
  • “DIY System Build” means the sale by Future Farm of a package of all the components needed for the self-assembly of a computer system by the Customer.
  • “Special Order” Products are a specific class of Product. These refer to Products that are considered to be non-stocking, custom, and or made to order from the Customer’s specifications.
  • “Price” means the price paid by the Customer for the Product excluding shipping and any credit surcharges. The Price is stated on the Future Farm Order Confirmation.
  • “Order Confirmation” means the acknowledgement of the Customer´s order sent to the Customer by Future Farm.
  • “Dispatch Email” means the email sent to the Customer to confirm their order is accepted and the goods dispatched.
  • “Product” means any computer components or other goods supplied to the Customer by Future Farm.
  • “Invoice” means the final acknowledgement of the Customer’s order. This document will include the total cost of the order including any applicable and relevant taxes, shipping, surcharges, and fees. The Customer is expected to pay total amount as described on the Invoice.
  • “Customer” means the person(s), or entity, to whom Future Farm sold to and agrees to pay for the purchased products as described on the Order Confirmation and Invoice. The Customer is subject to these Terms and Conditions.

 

  1. FUTURE FARM & CUSTOMER OBLIGATIONS
  • Future Farm will provide guidance, if requested and or if warranted. However the Customer is FULLY responsible for the choice of product and the suitability for any particular purpose. The Customer MUST ensure that any Products are compatible.
  • In the spirit of cooperation, the Customer must provide reasonable courtesy information in order for Future Farm to provide accurate guidance. Future Farm will do its best to provide reasonable guidance based on the currently available information.
  • Images are for illustration purposes only.
  • Equipment specifications are correct as per manufacturer information.

 

  1. ACCEPTANCE OF ORDERS
  • All contracts of sale made by Future Farm shall be deemed to incorporate these Terms and Conditions, which shall prevail over any other document or communication from the Customer.
  • All orders are accepted and fulfilled subject to these conditions of sale unless otherwise varied by agreement in writing.

 

  1. PRICE AND LOCAL REGULATIONS
  • The Price for the Products shall be price current at the time of dispatch as stated in Future Farm Invoice. VAT, where applicable, will be added at the rate in force at the date of invoice.
  • The Customer shall be responsible for compliance with all relevant laws and regulations in their country and for obtaining at its expense any necessary import or export licenses, customs clearance, exchange control consent or other authorizations and permits whatsoever. We will not be liable for any breach by you of any such laws.
  • Ordered Products may be subject to export/import duties and taxes that are levied when the delivery reaches the specified destination. The Customer will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

 

  1. ORDERING AND PAYMENT
  • After placing an order, Future Farm will send an Order Confirmation to the Customer. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to buy a product. All orders are subject to acceptance and we will confirm such acceptance by sending an email to you confirming our acceptance of your order and dispatch. The contract between us will be formed when we send the Dispatch Email.
  • The contract will relate only to those Products in the Dispatch Email. We cannot be obliged to supply any Products that may have been part of your order but have not yet been confirmed by the Dispatch Email.
  • Once the Customer accepts the Order Confirmation, an Invoice will be sent to the Customer describing the full cost including applicable taxes, customs fees, and shipping charges. Delivery of Product will occur after FULL payment has been received.
  • All descriptions, photographs and advertising are solely to provide an idea of the products they describe. While we take every care with our descriptions, errors may occur, and are accepted from the contract if very minor. Images are for illustrative purposes only.
  • Payment can be made by any pre-approved method using either USD, CAD, or any pre-approved crytocurrency funds. Ordered Product will NOT be shipped until full payment has been cleared. If the Customer chooses to pay in non-Canadian funds, we will calculate and convert the value of currency to CAD or USD according to our chosen exchange rate (which is an average from major Exchange sites around the world). Later changes to the exchange rates have no effect on the amount to be paid for your placed order.
  • While we try and ensure all prices are accurate, errors may very occasionally occur. If we do discover an error in the price of a Product ordered before shipping we will inform you as soon as possible and give the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled under this clause and you have already paid for the Product, you will receive a full refund.
  • If the pricing error is obvious and could have reasonably been recognised as a mis-pricing, we will be under no obligation to provide the Product even after shipped.

 

  1. DELIVERY
  • Whilst every effort will be made to ship Product on time, no liability can be accepted by Future Farm for failure to deliver within the advertised time.
  • All orders are subject to freight on board (FOB) Origin. This means the Customer takes responsibility for the transport cost and liability during transportation. Future Farm will use the Customer’s preferred choice of transportation wherever and whenever possible.
  • The Customer shall inspect the Product at its own cost promptly upon receipt of Product. Future Farm will accept no liability for shortages, damage to or non-delivery of Product unless the Customer notifies Future Farm in writing within five (5) calendar days of receipt of the Product or receipt of the invoice, whichever is earlier.
  • If a product is delivered to you in error and is not what was ordered as per the Order Confirmation, then you must contact Future Farm who will arrange for collection, and for the correct product to be delivered (if applicable).
  • Products supplied by Future Farm are delivered at the risk of the Customer, who must make a claim for damage or loss of the goods in writing:
    • If a Product is damaged, within five (5) calendar days of delivery; and
    • If a Product has been lost or is short, within five (5) calendar days of delivery.
    • A claim for loss or damage may not be allowed if the you claim outside the above time limit.

 

  1. WARRANTY
  • All Product sold by Future Farm will be subject to a 90-day limited warranty starting from the actual shipping date. Contact Future Farm directly for specific details. The warranty only applies to the original Customer who purchased the product directly from Future Farm. Once hardware is resold warranty coverage becomes the responsibility of the re-seller.
  • After 90 days, many Products are covered by the manufacture’s warranty. Please contact the manufacturer directly for more information on the policies and procedures regarding their warranty.
  • Warranty does not cover damage resulting from accidents, modification, misuse, neglect or noticeable change in the appearance or operation of the returned equipment. Any graphics card showing traces of overclocking beyond the manufacturer’s recommendations will lose all warranty rights.

 

  1. RETURN POLICY AND REFUNDS
  • Acceptance of a returned Product will be at the discretion of Future Farm. The Customer must get prior written authorization by contacting Future Farm, which must be quoted in any correspondence. The Customer should return Product in its original packaging to an address pre-approved by Future Farm.
  • You must backup all data as we cannot guarantee your data during repairs or testing.
  • All Products other than DIY System Build are sold as individual components. All returns must comprise of only the defective Product. If any item is returned that is found not to be faulty, a charge will be made for return shipping insurance and administration.
  • If an order or payment must be cancelled after payment has been accepted, the action must first be authorized by Future Farm.
  • Any returned Product is at your cost, and you need to make sure the goods are properly packaged, and sent with a reputable courier, as you are responsible for the goods until we receive them. Future Farm will not accept any responsibility for goods that are damaged in transit before they reach us. You may wish to insure more expensive items.
  • Unwanted Product:
    • Unwanted Product can be returned so long as the Customer notifies Future Farm within seven (7) calendar days from the day after delivery. The returned Product must include all original packaging, be in ‘as new’ condition and must not have been used, installed or had any data input on them. Any free gifts which may have been sent must also be returned. If the returned item(s) affect any promotional discount or offer then this will be adjusted in your credit.
    • A restocking fee (15% of the full purchase price of the Product) will be applied. The restocking fee will be deducted from the credit, if warranted.
    • Once Future Farm has received the returned Product, we will give you a credit for the cost of the product towards a future order. The cost of delivery may be credited at Future Farm’s discretion.
    • Products considered as Special Order are final sale and cannot be returned, exchanged, refunded, or credited.
  • Faulty Product:
    • You have the option of an exchange or credit. If your items are faulty on arrival, you have seven (7) calendar days to inform us. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we’ll issue a replacement or full credit to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return shipping.
    • If any of your purchases develop a fault, and it’s more than seven (7) calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair.
    • Sometimes manufacturers provide support direct to end users. The main reason for this is that they would like to ensure that their customers receive the best possible support on their products. If we refer you to a manufacturer, your RMA will invariably be dealt with a lot quicker.
  • Damage in Transit:
    • If any Product were damaged in transit, we ask that you report it to us within seven (7) calendar days. If the items are visibly damaged on receipt, please refuse the delivery and contact Future Farm.
    • Product should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement or full credit to you via your original payment method.
  • Missing or Incorrect Product:
    • If there is a Product missing from your order or the wrong Product has been sent, then please contact Future Farm as soon as possible and in any event within three (3) calendar days, and we will do our best to resolve the problem.

 

  1. LIMITATION OF LIABILITY
  • We warrant to you that any Product purchased from us is of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied. This warranty does not apply to any defect in the Product arising from fair wear and tear, willful damage, accident, negligence by you or any third party, if you use the Product in a way that we do not recommend, your failure to follow instructions, or any alterations or repair you carry out without our prior written approval.
  • Our liability for losses you suffer as a result of us breaching this agreement is strictly limited to the purchase price of the Product you purchased.
  • This does not include or limit in any way our liability:
    • For death or personal injury caused by our negligence;
    • For fraud or fraudulent misrepresentation;
    • For any deliberate breaches of these Terms by us that would entitle you to terminate the contract between us; or
    • For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
  • In case of delays caused by circumstances beyond the control of Future Farm or its suppliers, Future Farm shall have the right to either suspend delivery or to cancel the contract without liability.
    • Examples of Uncontrollable Events are (by way of example and not limited to) natural disasters, flood, strike, lockout, riot, revolution, war, epidemic, working difficulties, transportation difficulties, fire, and failure of suppliers or official regulations.
  • Future Farm is not responsible for any indirect or consequential losses which happen as a side effect of the main loss or damage and even if such losses result from a deliberate breach of this Contract by us that would entitle you to terminate the Contract between us, including but not limited to:
    • Loss of income or revenue including any related financial loss;
    • Loss of business;
    • Loss of profits or contracts;
    • Loss of anticipated savings;
    • Loss of data, or
    • Waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

 

  1. PROPRIETARY RIGHT
  • All features, functions, cosmetic designs, components, modules, trademarks, patents and logos, which are designed and developed by Future Farm in the Product, shall vest in Future Farm. The Customer hereby warrants that the Customer shall not, nor shall any persons on the Customer’s behalf, apply for any proprietary right and shall be liable to Future Farm for any direct and indirect consequential, incidental costs, loss or damage if the Customer is in breach of this clause.

 

  1. VARIATIONS OF TERMS AND CONDITIONS
  • From time to time Future Farm may need to update these terms and conditions to reflect changes in legislation, the marketplace or company policy. The contract will be subject to those terms and conditions in force at the time of the formation of the contact, meaning on the date of the Dispatch Email.

 


May the coin be with you